The integration of the TeamViewer Pilot AR-based support solution enables remote support away from pure software problems. “We are constantly expanding the home office specific features for corporations and with the Security Screen Feature and Conditional Access, we are placing a strong focus on the topic of security.” “Mobile apps and websites have always been important channels for our customers to interact with their customers, and maybe even more so since COVID-19 has required less in-person interaction,” said Alexander Post, Director of Product Management at TeamViewer. Furthermore, TeamViewer’s augmented reality (AR) solution, ‘ TeamViewer Pilot ’, has been integrated into the Tensor platform so that employees can also be supported in the event of hardware problems in the home office. This includes a security screen feature for remotely controlled devices, improved conditional access regulations, and reporting and audit features for handling of compliance regulations. Additionally, Tensor supports large corporations in terms of multi-tenancy and remote work. The company noted that the newly added features will allow a new dimension of interaction with customers.Īccording to the company, the latest update of the TeamViewer Tensor platform offers improved possibilities for secure customer interaction via Mobile SDK and co-browsing with an integrated chat function. TeamViewer Tensor is a SaaS, cloud-based enterprise connectivity platform that can be deployed across large-scale IT infrastructures. In addition to a recently announced Mobile Software Development Kit (SDK), TeamViewer Tensor now offers co-browsing to support large organizations’ multi-tenancy needs. Novem– TeamViewer, a provider of remote connectivity solutions, has announced a comprehensive update of TeamViewer Tensor, the company’s enterprise remote connectivity software solution.
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